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Return Policy

No worries all Ampro Branded Remanufactured and Compatible Items have a LIFETIME GUARANTEE!

Call 800-326-9724 or Email at Returns@AmproOffice.com

Call one of our customer service representatives or email us and we’ll walk you through the return or exchange process. We promise it's easy. We work hard to make sure all our customers are 100% satisfied with their purchase, that's why we offer a LIFETIME Guarantee on all Ampro Branded products.

Incorrectly Ordered Products and Lost Packages

Any and all items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.

Exchanges

Purchase the wrong cartridge? If it’s unopened and in sellable condition, we will gladly exchange it for the correct item.

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error.

Do you provide a return label?

A prepaid label will be provided if a product needs to be returned to our warehouse.
Customers requesting a refund are responsible for any return shipping costs. Contact our customer service department for more information.

Refund Timeline

When returning any product, you will receive a refunded or store credit in the method in which they paid within 7-10 business days after we receive you return product. A refund will not be processed until the product is received by our warehouse.